Is it safe to pay on the website with iDEAL, Bancontact, Belfius Direct Net, KBC/CBC Payment Button and Klarna?

Absolute! We use SSL security to ensure that all your personal information is encrypted. We do not have access to your bank details and do not store them. Your payment details are processed in a secure environment.

How can I check the status of my order?

You will receive an order confirmation email once you have placed the order. You can click on the ‘View your order’ link in the order confirmation email to check the status of your order. Once your order has been shipped, you will receive an email with the tracking number to track the delivery of your order (check your spam folder if you haven’t received the email). You can also visit our website at any time and click on our Order Status/Track Your Order page to see the current status of your order. If you have not received your order tracking number or have not found any updates on our Order Status page after 5 business days, please contact us immediately at info@petscloud.nl and we will make every effort to investigate. 

Verzenden jullie ook internationaal?

Nee, wij verzenden alleen Nederland en België

Is your website safe with my personal information?

Absolute! We use SSL security to ensure that all of your personal information is encrypted. We do not store your credit card information and it will only be used once when purchasing your product. After that, your credit card information will be deleted.

Hoe bestel ik op jullie website en welke betaalmethoden accepteren jullie?

Zoek gewoon het gewenste product en klik op de knop ‘Toevoegen aan winkelwagen’. Vul je verzend- en factuurgegevens in en we sturen je bestelling zo snel mogelijk naar je op! Wij accepteren iDEAL, Bancontact, Belfius Direct Net, KBC/CBC Betaalknop en Klarna. neem dan contact met ons op via info@petscloud.nl.

Does PetsCloud offer a quality guarantee for all products sold?

Absolute! If you do not like the product or you find damage to the product, please contact us immediately! We do everything we can to ensure your best shopping experience. You can just contact us and we will handle it! 

Do you offer a refund if I don’t like the product?

Absolute! If you don’t like the product, you can return the product for a refund. Please visit our returns policy page for full details.

If you have any questions that are not covered in our FAQs, please contact us at info@petscloud.nl and we will get back to you as soon as possible.